Technical Support
To ensure we offer the highest degree of technical support, the Almac Clinical Technologies Technical Support Center is staffed 24x7x365. Almac maintains records of each call, and regularly reviews reports of calls to identify any issues. We triage customer calls using IXRS -based technology, and use immediate translation support from AT&T to confidently cross any language barriers.
Almac maintains records of each call, and regularly review reports of calls to identify any issues. Analysis of issues identified via the call metrics is provided to management and is used to continually improve our quality.
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